Help & contact
Most answers are in the app: open Profile › Help in GrubRide Grub, Ride or Driver. For anything else, we’re here.
Contact us
- Help with an order, ride or your account: [email protected]
- Your information and privacy: [email protected]
- Restaurants and stores who want to join: [email protected]
Include your phone number and, for an order or ride, its number from the app. We reply as soon as we can.
Safety
In an emergency, call the police on 911, an ambulance on 913 or the fire service on 912. You can also call these from Profile › Safety in the app, where you can share your trip details too.
Orders and rides
Where is my order or driver?
Open the app to see live progress. On iPhone it also shows on your Lock Screen, and on Apple Watch.
Something was wrong with my order
Email us with the order number and what happened. If you’re owed a refund, it goes back to the way you paid.
I left something in a car
Email us with the ride number and a description, and we’ll contact your driver.
Drivers
Apply in the GrubRide Driver app: add your details, documents and vehicle, step by step. GrubRide reviews your documents and inspects your vehicle before you can go online. See Drive with GrubRide.
Restaurants and stores
Want to sell on Grub? Email us and we’ll set up your store. Already a partner? Log in to the store panel to set your opening hours and pause orders.
Delete your account
You can delete your GrubRide account and its personal details at any time.
In the app (Grub or Ride)
- Open GrubRide Grub or GrubRide Ride and sign in.
- Go to Profile › Personal details.
- Tap Delete account and confirm.
You can’t delete your account while an order or ride is in progress. Grub and Ride share one account, so this deletes it for both.
By email (any app, including Driver)
Email [email protected] from the email on your account, or include the phone number you sign in with. We’ll confirm it’s you, then delete the account.
What happens to your information
Your name, phone number, email, photo, saved places and sign-in are removed. We keep records of past orders, rides and payments for as long as the law requires for accounting and tax, without your name attached. Drivers’ documents are kept only as long as the law requires. See the privacy policy.